eBay Germany has announced that selling on the online marketplace will be free of charge for private sellers as of March 1, 2023. The following announcement (translated by Google) appeared on the online marketplace’s community board: Dear sellers, Selling items on eBay.de will be free for private sellers from March 1, 2023. Private sellers then pay neither a listing fee nor a sales commission when they sell on eBay.de. The change also applies to offers that were already posted on eBay before March 1, 2023, and have not yet been sold. Why are we doing this? We know that fees have been the biggest hurdle for private sellers to sell on eBay. The change in fees not only means an... Read more »
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Customer experience is critical for the success of any eCommerce business. It refers to the overall impression that a customer has of a brand, based on their interactions with that brand throughout the customer journey, from pre-purchase research to post-purchase support. Optimized customer support is a key driver of a positive customer experience in eCommerce—without […]
If your target market is the lucrative Gen Z demographic (18 to 25-year-old shoppers), TikTok Shopping should be high on your list of priorities for eCommerce channels to explore right now. But how seriously should you take the social shopping opportunity, and what are the challenges and opportunities of this relatively new sales channel? TikTok vs. Meta (Facebook/Instagram/WhatsApp) Despite being a newcomer to the social scene, TikTok is giving more established social brands a run for their money. According to a recent survey, social media users are now making ten purchases a year on TikTok, compared to nine on Meta channels, including Facebook, Instagram, and WhatsApp. This figure increases dramatically when you look at Gen Z shoppers who, on average,... Read more »
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If you’re an online retailer, you know that customer satisfaction is everything. Failing to provide good customer service can have a significant impact on your company’s bottom line. That’s why finding the best eCommerce help desk software is essential. In fact, research has found that 68% of consumers say they are willing to pay more […]
Drop shipping is a popular eCommerce strategy many new and more established businesses use to list and sell products on online marketplaces like eBay and Amazon and their own BigCommerce or Shopify web stores without first taking items into stock. Often seen as a low-risk strategy, with little or no upfront investment in stock, warehousing, or packaging materials, drop shipping is perceived by many as the perfect laptop business. However, drop shipping doesn’t come without its problems. The Problem With Drop Shipping Sellers new to drop shipping can quickly learn that this strategy might not be the panacea they seek. Typical problems include: Competition: Drop shipping suppliers work with multiple online retailers. This can make it very difficult to find... Read more »
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Creating exceptional customer experiences is something every modern business strives for. Delivering delight and knowing how to handle angry customers is crucial, but it’s not always easy. Particularly in the eCommerce space, customer expectations are high as shoppers demand better online experiences. On top of this, retailers worldwide continue to grapple with ongoing supply chain […]
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If you have an eCommerce customer-facing business in 2023, it’s a given that your customers are talking to your business, or, indeed, about your business, on social media. Social platforms like Facebook, Twitter, WhatsApp and Instagram provide a useful two-way communication channel with your customers. But it’s up to you as a company to have […]
When it comes to eBay optimisation, many online retailers will do well to remember the old English proverb – A penny saved is a penny earned. eBay optimisation isn’t just about creating opportunities to maximise your sales. Your optimisation strategy also has the potential to look after multiple areas of your business that protect and enhance your bottom line. The good news is when you optimise your eBay product listings; you also take care of many of those other eCommerce problems that cost your business money. This includes time spent on resolving customer care issues and the absolute nightmare of dealing with returns. Customers and search engines aren’t so different A good eBay optimisation strategy works on so many levels.... Read more »
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The use of third-party software tools to automate time-consuming, but necessary tasks is widely seen as an essential factor for...
On February 23rd, 2023, E-commerce Berlin Expo is taking place. This event gave us the opportunity to meet and exchange with E-commerce solutions from all over the world. In this context, I had the opportunity to exchange with Elias Samuel Klemm, Sr. Software Engineer at SumUp: Can you introduce yourself and your background? Elias is […]
Who likes to increase sales on Amazon? We do, we do! At Repricer, we’re all about finding ways to bring in more money, so let’s get to the top ways you can increase sales on Amazon. Hint: repricing makes the list. 1. Optimise Your Title Titles are one of the top ways to grab a
Selling online is almost always going to be price-driven because you will almost always have competitors. You can offer free gifts, you can offer great customer service, free delivery and returns and more but it's essential that you also remain competitive on price — especially on Amazon. To price competitively on Amazon, you have two
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If you’re just starting out with selling on eBay, it’s relatively simple and straightforward to create all the listings yourself. But as your business grows and you add more listings to your inventory, the work multiplies until you eventually reach a point where there just aren’t enough hours in the day to keep on top
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Customer lifetime value (LTV or CLV) is a crucial metric that measures the total value a customer brings to a business over the course of their lifetime. In eCommerce, LTV plays a crucial role in determining the health and success of a business. The higher the LTV, the more profitable and sustainable the business will […]
Returning purchased items is a common issue in the eCommerce industry, leading to dissatisfaction among customers and affecting the bottom line of businesses. However, by implementing effective strategies, it is possible to reduce eCommerce returns and enhance the shopping experience for customers. TL;DR Reducing eCommerce returns is crucial for businesses to improve customer satisfaction, increase […]
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