Many business owners think that acquiring new customers is the way forward when it comes to maximising profits and growth. But the stark truth that every modern business owner should know is that it actually costs a business more to acquire a new customer than it does to build loyalty and nurture relationships with repeat […]
The post 10 Customer Retention Strategies That Work: Get Them and Keep Them! appeared first on eDesk | Faster, smarter customer support software for eCommerce.
Loyalty cards broke my wallet. My favourite leather wallet blew out under the pressure of these credit card lookalikes, so I decided to take a more prudent look at where my loyalties truly lie. The result? My five-minute wallet audit led to me finding a new home for six loyalty cards – the bin. I […]
The post Keep Customers Coming Back With the Surprise and Delight Technique appeared first on eDesk | Faster, smarter customer support software for eCommerce.
In celebration of eDesk’s partnership with Aircall, our Head of Product Marketing, Sean Broderick and Aircall’s Technology and Partnerships Manager, Autumn Carter got together to discuss how extraordinary customer support empowers online sellers to sell more. Research from eDesk and Aircall shows the link between first contact resolution, customer satisfaction and positive reviews, and that […]
The post WEBINAR ROUND UP: Find Your Voice With eDesk And Aircall appeared first on eDesk | Faster, smarter customer support software for eCommerce.
The eDesk and Aircall partnership provides online retailers with access to cloud-based phone calling capabilities, joining the existing eDesk suite that centralises their email, chat and social communications across eCommerce marketplaces. We’re delighted to announce our partnership with cloud-based call centre solution provider Aircall. With this new native integration, eDesk ensures that all email, chat, […]
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A famous quote from American retail magnate Sam Walton, founder of Walmart, says: “There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” This is an excellent illustration of why, as any customer service professional knows, the focus […]
The post 12 Customer Service KPIs to Track Support Goals appeared first on eDesk | Faster, smarter customer support software for eCommerce.
Over the past few years, Instagram has been steadily growing as a place for brands to target their customers. There are now more than 25 million brand accounts using Instagram, and over 80% of Instagram users follow at least one brand account. Did you know that 80% of customers engage with brands on social media? […]
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eDesk appoints former J2 Global marketer Fiona O’Connor as new Vice President of Global Marketing. eDesk, the leader in eCommerce-focused customer service software, has appointed global SaaS marketing expert Fiona O’Connor as it expands its worldwide footprint. Heading up eDesk’s marketing, the former J2 Global senior marketer is responsible for leading all the company’s marketing […]
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The 2020 holiday season is set to be the biggest one ever! We take a detailed look at the figures and explore how you can take advantage and make huge sales!
The post Holiday Season 2021: The Biggest Ever for eCommerce! appeared first on eDesk | Faster, smarter customer support software for eCommerce.
Just like you, we’re passionate about our customers – their success is what drives us. That’s why the eDesk Product team is always making our eCommerce helpdesk and feedback platform even better. Our customers ask, and we listen. This summer we’ve been focussed on launching our highly anticipated Dark Mode and Instagram DM functionality, plus […]
The post eDesk Product Update: August 2021 appeared first on eDesk | Faster, smarter customer support software for eCommerce.
Providing excellent customer service can be a juggling act: you have to balance customers’ needs against the possible solutions and know-how to take the best course of action in each situation. It’s not an easy role, but it is an incredibly important one, especially when you consider that a customer service representative is the ‘face’ […]
The post 10 Ways to Develop a Customer Service Mindset appeared first on eDesk | Faster, smarter customer support software for eCommerce.