Naturally, every business wants its customers to leave each interaction feeling happy and fulfilled. The benefits of having happy customers go beyond the moment! They’re wide-reaching and long-lasting. And they can even help your business grow. The better your customers’ experience, the more likely they are to return for more and become loyal customers. This […]
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ECOMWORLD 2021, the largest online event for the eCommerce industry, takes place June 28th-29th. Are you attending ECOMWORLD 2021, the largest online event for the eCommerce industry? This digital conference is focussed on tactics and actionable strategies for building, growing and scaling profitable eCommerce businesses in 2021. With tracks on all things digital retail, from […]
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In today’s competitive world, customer service is all about ensuring a superior customer experience. This means that the top brands must all compete to provide their customer with, not only the best customer service but also the fastest response times. It’s simply what’s expected! As businesses become increasingly customer-centric, response times are an important element […]
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Amazon reviews are incredibly important for driving purchases. They have a significant impact on your products’ Buy Box performance, which dramatically affects your listings’ visibility. They really help to convert buyers too. 72% of shoppers don’t take any action until they’ve read reviews of a product they’re looking at. Simply put, if you get more […]
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While demand for online goods remains high, increased supply chain costs and delayed delivery times point to a shipping crisis set to further test the operational resilience of retailers everywhere. What is the shipping crisis? Online retailers have been quick to rise to the challenges of a global pandemic, thinking outside the box to provide […]
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Customer support tickets. Maybe it’s a phrase you’ve heard before, or perhaps you’re already familiar with them and work with them daily. You may have also heard them referred to as support tickets, help desk tickets, or customer service ticketing. Whatever the turn of phrase, the customer service software industry generally uses the broad term […]
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Customer support is one of the most important elements of your business, but if you don’t manage and invest your budget in the right places, unfortunately, it could cost you. While the old adage that ‘you have to spend money to make money’ rings true, it’s also important that the money you spend doesn’t break […]
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Amazon Prime Day 2021 is less than a week away; is your brand ready to make the most of this two-day shopping extravaganza? For the second year running Amazon are focused on supporting the small and medium-sized businesses that make up 60% of their sales, with $18 billion aimed at helping them to successfully deliver […]
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A more efficient business is a more profitable business. That’s especially true in eCommerce, where speed is one of its major competitive advantages over traditional retail.
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One thing everyone can use more of is time. It’s a non-renewable resource. Think of what you could do if you had an extra hour a day? How could you transform your productivity? If you work in customer support, you know that each hour matters. Customers want quick responses, and you want to move along […]
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This year’s Amazon Prime Day is coming up fast so we’ve put together a seller’s guide to Prime Day 2021 to help you handle the sales rush. When is Prime Day? Kicking off summer, Prime Day 2021 will take place June 21-22 offering Amazon sellers a boost during a typically slow retailing period. Now in its […]
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Amazon Prime Day, the two-day global shopping event exclusively for Prime members, will be held on June 21st and 22nd this year. Prime members and those on 30-day free trials, can avail of a series of ‘lightning deals’ over 24 hours with new deals appearing every five minutes. Amazon Prime Day 2020 was its biggest […]
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Tech industry veteran Eileen O’Mara has taken on the position of non-executive director as eDesk enhances its product suite with new innovations. eCommerce customer service specialist eDesk has appointed Eileen O’Mara, the EMEA revenue and growth lead at payments platform Stripe, in the post of non-executive director. Responsible for strategically driving scale across EMEA at […]
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Amazon has finally confirmed that Prime Day 2021 will revert to its usual date of mid-July. The eCommerce giant said Prime Day 2020 was its biggest sales day ever—even after shifting its date from mid-July to October as a result of the COVID-19 pandemic. Small sellers reaped the rewards, reporting a strong upswing in sales […]
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