Listman

Etsy Listing Software (2021/06)

Blog articles from the internet.

Customer Service Strategy: How to Guarantee Happy Customers in 7 Steps

Tue, 29 Jun 2021 12:03:07 +0000

Naturally, every business wants its customers to leave each interaction feeling happy and fulfilled. The benefits of having happy customers go beyond the moment! They’re wide-reaching and long-lasting. And they can even help your business grow. The better your customers’ experience, the more likely they are to return for more and become loyal customers. This […]

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ECOMWORLD 2021: Join Us at the Largest Online Event for the eCommerce Industry

Mon, 28 Jun 2021 16:53:33 +0000

ECOMWORLD 2021, the largest online event for the eCommerce industry, takes place June 28th-29th. Are you attending ECOMWORLD 2021, the largest online event for the eCommerce industry? This digital conference is focussed on tactics and actionable strategies for building, growing and scaling profitable eCommerce businesses in 2021. With tracks on all things digital retail, from […]

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5 Ways to Reduce Customer Response Times

Thu, 24 Jun 2021 10:14:10 +0000

In today’s competitive world, customer service is all about ensuring a superior customer experience. This means that the top brands must all compete to provide their customer with, not only the best customer service but also the fastest response times. It’s simply what’s expected! As businesses become increasingly customer-centric, response times are an important element […]

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How to Get Reviews on Amazon (5 Proven Ways)

Thu, 24 Jun 2021 09:00:43 +0000

Make no bones about it: positive reviews increase sales Here's how to write the perfect feedback request message.

The post How to Get Reviews on Amazon (5 Proven Ways) appeared first on eDesk | Faster, smarter customer support software for eCommerce.

How Your eCommerce Brand Can Weather the Supply Chain and Shipping Storm Crisis Ahead

Wed, 23 Jun 2021 01:00:06 +0000

While demand for online goods remains high, increased supply chain costs and delayed delivery times point to a shipping crisis set to further test the operational resilience of retailers everywhere. What is the shipping crisis? Online retailers have been quick to rise to the challenges of a global pandemic, thinking outside the box to provide […]

The post How Your eCommerce Brand Can Weather the Supply Chain and Shipping Storm Crisis Ahead appeared first on eDesk | Faster, smarter customer support software for eCommerce.

What is a Support Ticket System and How to Use One

Tue, 22 Jun 2021 11:04:22 +0000

Customer support tickets. Maybe it’s a phrase you’ve heard before, or perhaps you’re already familiar with them and work with them daily. You may have also heard them referred to as support tickets, help desk tickets, or customer service ticketing.  Whatever the turn of phrase, the customer service software industry generally uses the broad term […]

The post What is a Support Ticket System and How to Use One appeared first on eDesk | Faster, smarter customer support software for eCommerce.

7 Ways to Reduce Customer Support Costs in 2021

Thu, 17 Jun 2021 11:41:36 +0000

Customer support is one of the most important elements of your business, but if you don’t manage and invest your budget in the right places, unfortunately, it could cost you. While the old adage that ‘you have to spend money to make money’ rings true, it’s also important that the money you spend doesn’t break […]

The post 7 Ways to Reduce Customer Support Costs in 2021 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

5 Ways to Get Ready to Sell on Amazon Prime Day 2021

Wed, 16 Jun 2021 16:10:26 +0000

Amazon Prime Day 2021 is less than a week away; is your brand ready to make the most of this two-day shopping extravaganza? For the second year running Amazon are focused on supporting the small and medium-sized businesses that make up 60% of their sales, with $18 billion aimed at helping them to successfully deliver […]

The post 5 Ways to Get Ready to Sell on Amazon Prime Day 2021 appeared first on eDesk | Faster, smarter customer support software for eCommerce.

eCommerce Automation: A Smarter Way to Sell

Tue, 15 Jun 2021 14:22:00 +0000

A more efficient business is a more profitable business. That’s especially true in eCommerce, where speed is one of its major competitive advantages over traditional retail.

The post eCommerce Automation: A Smarter Way to Sell appeared first on eDesk | Faster, smarter customer support software for eCommerce.

How to Save an Hour Per Day on Support Tickets

Fri, 11 Jun 2021 08:45:07 +0000

One thing everyone can use more of is time. It’s a non-renewable resource. Think of what you could do if you had an extra hour a day? How could you transform your productivity? If you work in customer support, you know that each hour matters. Customers want quick responses, and you want to move along […]

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How to Get Ready for Prime Day 2021 (Even If You Don’t Sell on Amazon)

Thu, 10 Jun 2021 09:10:02 +0000

This year’s Amazon Prime Day is coming up fast so we’ve put together a seller’s guide to Prime Day 2021 to help you handle the sales rush. When is Prime Day? Kicking off summer, Prime Day 2021 will take place June 21-22 offering Amazon sellers a boost during a typically slow retailing period. Now in its […]

The post How to Get Ready for Prime Day 2021 (Even If You Don’t Sell on Amazon) appeared first on eDesk | Faster, smarter customer support software for eCommerce.

4 Ways Sellers Can Prepare For Amazon Prime Day 2021

Tue, 08 Jun 2021 08:48:06 +0000

Amazon Prime Day, the two-day global shopping event exclusively for Prime members, will be held on June 21st and 22nd this year. Prime members and those on 30-day free trials, can avail of a series of ‘lightning deals’ over 24 hours with new deals appearing every five minutes. Amazon Prime Day 2020 was its biggest […]

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Stripe EMEA Growth Lead Eileen O’Mara Joins eDesk Board

Thu, 03 Jun 2021 07:59:56 +0000

Tech industry veteran Eileen O’Mara has taken on the position of non-executive director as eDesk enhances its product suite with new innovations. eCommerce customer service specialist eDesk has appointed Eileen O’Mara, the EMEA revenue and growth lead at payments platform Stripe, in the post of non-executive director. Responsible for strategically driving scale across EMEA at […]

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How to Win the Buy Box on Amazon Prime Day 2021

Thu, 03 Jun 2021 06:00:54 +0000

Amazon has finally confirmed that Prime Day 2021 will revert to its usual date of mid-July. The eCommerce giant said Prime Day 2020 was its biggest sales day ever—even after shifting its date from mid-July to October as a result of the COVID-19 pandemic. Small sellers reaped the rewards, reporting a strong upswing in sales […]

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