If your online store doesn’t have a knowledge base in 2023, then your customer experience is behind the curve. Shoppers expect immediate answers to their questions and the quickest, most effective way to provide this, is with a knowledge base. A knowledge base also provides significant operational benefits for your business, helping you to reduce […]
Online shoppers don’t get to touch your products, meet your staff members, or visit a physical location. So when they’re browsing your online store, you need to build trust in a different way. Unfortunately, not all merchants do this. Data from over 40 studies show that the average rate of shopping cart abandonment currently stands […]
It’s the Holy Grail for Amazon sellers worldwide: low ACOS Amazon sales! In this comprehensive guide from Ihor Dubovetskyi, CEO at Profit Whales, we take a detailed look at the best ways you can achieve them. Read on to find out more! What is Amazon ACoS? AСOS stands for Advertising Cost of Sales, so ‘Amazon […]
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You’ve decided on your eCommerce platform. You’ve built your website. Now you need to select a payment gateway. PayPal and Stripe are the most popular payment gateways for eCommerce merchants, but which one is right for you? Let’s take a detailed look at the PayPal vs Stripe debate and uncover which one is best for […]
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Fully understanding eBay fees is an essential component of selling on the marketplace. You need to know exactly how much you’re spending on inventory, shipping and eBay fees to calculate your net margin and to ensure you’re making a healthy profit. But eBay fees can get a bit complicated. Some fees are charged pre-sale, others […]
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For anyone looking to build an online store, there inevitably comes the question: Shopify or WooCommerce? Shopify and WooCommerce are the two most popular eCommerce platforms today. Either one is an excellent choice for hosting your online store, but the perfect one for you will depend on your unique preferences and needs as a seller. […]
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The Amazon Movers and Shakers List is a great way to see which products are selling really well in a 24 hour period. Read on to find out how sellers can use this to their advantage. What is the Amazon Movers and Shakers list? The Amazon Movers and Shakers list shows you the products which […]
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When it comes to transaction disputes, PayPal is known for siding with the customer. But PayPal chargebacks are slightly different, because sellers need to deal with a buyer’s credit card company. PayPal chargebacks can cost eCommerce sellers time and money. The process can also tie up funds and impact cash flow. So here’s everything you […]
Occasionally as an eBay seller, you’ll have an angry customer or a problem with a product or delivery. But eBay makes it easy to win over dissatisfied customers when things go wrong by giving you the option to issue an eBay partial refund. Let’s learn more. What is an eBay partial refund? An eBay partial […]
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Trust is the bedrock of eCommerce. Providing a reliable service keeps customers coming back, but how does eBay make sure everyone is playing by the rules? The system of eBay selling limits gives you an opportunity to show your credibility, without reducing opportunities to sell. Let’s learn more. What are eBay selling limits? eBay selling […]
Reviews are vital for Amazon sellers. They provide your potential customers with an assurance that you’re a reputable seller and are a critical component of winning the Amazon Buy Box. But for sellers launching a new product, this can pose a problem. You need sales to receive reviews and you need reviews to drive sales. […]
The hyper-competitive landscape of eCommerce means the customer is always right, even when they’re wrong. This is true for any business, of any size, in any sector. According to Forbes, customer oriented companies outperform their competition by nearly 80%. Let’s take a look at what it takes to become a customer oriented eCommerce business. What […]
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Bank of America recently estimated that Amazon accounts for 44% of eCommerce purchases in the US. Third-party sellers are behind over half of Amazon’s transactions so, when you work it out, that means they’re responsible for almost a quarter of all online sales! With eCommerce and Amazon predicted to grow significantly for years to come. […]
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It’s hard to get your head around the sheer enormity of Shopify’s success, with 820,000 sellers are busy running over 500,000 active stores. But what if it’s not right for you and your business? eCommerce isn’t one-size-fits-all, so what Shopify alternatives are there? We’ve listed our picks for the best of the rest to give […]
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When people buy online, they want their stuff fast! Data from late 2019 suggests 40% of US customers expect to receive items within just two days, and 18% demand delivery the very next day. eBay Guaranteed Delivery offers customers the speed and security they crave, as well as greater flexibility for sellers. Read on for […]
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When an eBay shopper wins an auction or clicks ‘Buy it now’, they are obliged to pay for that item. Unfortunately, this doesn’t always happen. Dealing with unpaid items costs a seller time and money, by tying up stock, disrupting cash flow and wasting time that could be better spent selling. But eBay has procedures […]
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In an effort to protect its reputation, as well as its customers, eBay account suspensions are on the rise. For sellers, this means disrupted sales and a whole range of other issues. Unlike on Amazon, suspensions are relatively hard to get on eBay. For this reason, they should be taken very seriously. Was your eBay […]
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In the past, a product’s price was the primary cost consideration. But in the world of eCommerce, consumers pay close attention to delivery as well. In fact, 52% of consumers surveyed in 2019 said cost-effective delivery was just as important as a product’s price. eBay combined shipping is a great way to lower costs for […]
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Whether you’re a marketplace seller or run your own online store, it’s great to see lots of sales coming in. But only focusing on sales revenue can be a recipe for disaster. It’s also essential to know how much of this overall income ends up in your back pocket. Calculating Return on Sales can help […]
Attention all Amazon sellers! The marketplace has recently announced that it’s tracking a new metric in Account Health: Invoice Defect Rate. When Amazon declares that it’s focusing on a particular aspect of seller performance, it’s strongly advisable to sit up and take notice! This is particularly true in this instance, as the marketplace has indicated […]
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