eCommerce has grown exponentially over the years, especially amid the COVID 19 pandemic. Here's how to protect your Amazon store from security threats.
The post How to Protect Your Amazon Store: 7 Ways to Secure Your eCommerce Website appeared first on eDesk | Faster, smarter customer support software for eCommerce.
A year and a half after private equity firm Thoma Bravo acquired Stamps.com for $6.6 billion and renamed it Auctane, the shipping software firm has a different management team with an outsider at the top, and some major changes may be in the works. Auctane announced today that Albert Ko will become its new CEO, […]
Trying to compare Amazon vs. eBay? Discover which marketplace is the best fit for your eCommerce business.
The post Amazon vs eBay: Which Marketplace Should You Sell On? appeared first on eDesk | Faster, smarter customer support software for eCommerce.
The eBay Love Island partnership is teaming up again to bring pre-loved fashion back to our screens. This collaboration between eBay and the ITV2 reality TV dating show is now in its third iteration and aims to promote sustainable shopping by featuring second-hand clothing on the popular show. For the first time, eBay is inviting marketplace sellers to list their pre-loved items, giving them a chance to make a fashion statement in the Love Island villa. In addition to pre-loved clothing, eBay will be adding a collection of pre-loved, authenticated sneakers and garments from their Imperfects range to the Love Island villa wardrobe. Iconic Pre-Loved Fashion on eBay and Love Island Amy Bannerman, eBay’s Pre-loved Style Director, will be curating the... Read more »
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eBay Germany has released figures suggesting positive private sales growth on the German marketplace following the introduction of zero fees for private sellers on March 1, 2023. According to the data, the number of items listed by private individuals on eBay.de has increased by 26%, and the number of individuals selling items has risen by over 29%. Interestingly, the success rate of items listed by private sellers has either remained stable or even increased after the fee change. This stat indicates a positive trend that eBay and its community of sellers will welcome. These positive developments are evident across various product categories, particularly in electronics and collectables. The entire marketplace ecosystem has also experienced positive effects, with a 14% increase... Read more »
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May is the month to celebrate small businesses, and three major marketplaces announced contests to show their support – eBay, Amazon, and Etsy – and some lucky sellers will walk away with big prizes. eBay sellers have a chance of receiving $10,000 as part of the eBay Up & Running grants. eBay will give grants […]
The Commerce Experience Platform received over 20 badges from G2, not least of which included ‘High Performer’, ‘Fastest Implementation’, and ‘Highest User Adoption’ for its...
The post Nosto named ‘Leader’ in E-Merchandising, Ecommerce Personalization, and A/B Testing by global software reviews site, G2 appeared first on Nosto.
If you want to make more sales and encourage brand loyalty, eCommerce personalization is the key to success. Here's everything you need to know.
The post What is eCommerce personalization and why should you care? appeared first on eDesk | Faster, smarter customer support software for eCommerce.
eBay announced its venture capital investment arm invested in The Volte, a “luxury dress sharing platform.” The Volte does not hold inventory itself – rather, it lets people list their designer items for free on its platform (“lenders”) and charges the lenders a 15% fee when someone rents one of their items. In announcing the […]
Etsy relaunched its wedding registry on Wednesday, giving it a fresh look and new features to attract more shoppers. In its announcement to sellers, Etsy wrote: “Happy couples can create a registry full of gift ideas that are totally them—aka personalized, handmade, and vintage items from Etsy sellers like you. Then they can share the […]
If you’ve been in the eCommerce industry for a while you’ve probably heard that email marketing is one of the most cost-effective marketing channels out there. Some stats say that email marketing has a 36X return-on-investment (ROI). But despite this many eCommerce entrepreneurs neglect their email list and they tend to go cold where your […]
We are thrilled to announce the launch of eDesk AI. This revolutionary software ushers in the next generation of customer support for eCommerce.
The post The Future of eCommerce Begins Today: Introducing eDesk AI appeared first on eDesk | Faster, smarter customer support software for eCommerce.
Amazon will require sellers to use three new product attributes in certain categories beginning next month. The announcement follows below: Starting June 6, 2023, new product listings for certain product types must include color name, size name, or product description attributes. The required attributes and the product types that will require them are as follows: […]
Etsy sellers in 3 European countries will see an increase in the marketplace’s “Regulatory Operating Fee” beginning June 1, 2023. The fee, in effect in 5 countries, is charged in addition to regular Etsy selling fees. Starting June 1, 2023, the following countries’ Regulatory Operating fees will increase: Etsy will not change the fee for […]
Call it a May Day Miracle – some shipping costs actually went down for online sellers on May 1st. The USPS lowered the rates for sending Priority Mail packages through online shipping providers, including online marketplaces eBay, Amazon, Etsy. The lower rates went into effect for USPS Priority Mail zones 1-4 for packages weighing up […]
Curious about customer service stats for 2023? From the value of great support to the evolution of AI, here's what eCommerce sellers need to know.
The post 30 Customer Service Stats eCommerce Sellers Shouldn’t Ignore appeared first on eDesk | Faster, smarter customer support software for eCommerce.
eBay will soon allow buyers to add up to five photos to their seller feedback. The new feature, being tested in the UK and US markets, asks buyers to submit their photos, promising that the online marketplace will display them alongside their feedback soon. The use of buyer-submitted photos to run alongside reviews is not new. Amazon, Etsy, B&Q, and other online marketplaces already encourage buyers to submit pictures and videos alongside their product reviews. Buyers typically welcome the images as providing helpful extra detail, helping them to make more informed buying decisions. Despite this, many eBay sellers have voiced their concerns on eBay’s Community pages. Negative comments from more vocal sellers have ranged from “What fresh Hell is this?”... Read more »
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As the number of online marketplaces increases, are there any real eBay alternatives? The obvious one is Amazon, and many merchants on eBay also sell on Amazon, but beyond these two, what then? Let’s take a look at the stats of sales on online marketplaces other than these big two and see what, if any, viable eBay alternatives there are: eBay Alternatives Comparison Table Site Third Party Merchandise Value Country Category eBay 73.9 billion US$ Global General Walmart 33 billion US$ US General Houzz 14 billion US$ US Home Décor and DIY Etsy 11.8 billion US$ Global Arts, Crafts, Vintage OnBuy 229 million US$ UK General Bonanza 185 million US$ US General Newegg Not disclosed US General but... Read more »
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Feeling like a bottleneck lately? Despite your best intentions to take a step back to focus on the big picture— the pressures of daily operations has a way of creeping back into your list of to-dos. Your best seller is out of stock, the next shipment is held up in transit, and you lay awake […]
From increasing sales and brand awareness to improving SEO and saving money, here's why positive eCommerce reviews are key to your brand's success.
The post Why Online Customer Reviews are the Ultimate Salesperson for eCommerce appeared first on eDesk | Faster, smarter customer support software for eCommerce.