As we enter 2023, customer service has never been more important. Research shows that 86% of customers will pay up to 25% more for good customer service. Customers who had the best customer experience spent 140% more than those who’d experienced poor customer service. With eCommerce sales at an all-time high and overall retail sales […]
(This article is written for existing store owners considering growing via acquisition. However, most of the concepts apply to first time store owners as well). Entrepreneurs suffer badly from shiny object syndrome. It’s incredibly hard to pass up opportunities despite the fact we have a list a mile long of things we’re still working […]
Choosing the best shopping cart software for your business will depend on a number of factors, from company size and goals, to the level of technical know-how on your team. When setting up an ecommerce store, this is one of the most important decisions you’ll make. Carefully consider your needs, capabilities and future plans. You […]
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CEO Alex Payne accepted the award on behalf of eDesk at this year’s Deloitte Ireland Technology Fast 50 Awards 2021. I am delighted to share that ‘eDesk Smart Inbox’ has been announced as the winner of Deloitte Ireland’s Fast 50 ‘Innovative New Technology Award’ in association with Google. This Deloitte award honours eDesk for our […]
The supply chain crisis is a topic that’s been impossible to avoid for eCommerce sellers. It’s been front and centre in the media, both in the UK and across Europe, as supply bottlenecks affect consumers’ access to the goods they want, when they want them. Known as the ‘just in time’ supply chain, the various […]