Over the last few months, the eDesk Product team has been working hard on making our eCommerce helpdesk and feedback platform even better. Check out what’s new including an updated Mailbox and Etsy integration, plus what’s next including Smart Groups and an updated mobile app in our first product update of 2021. What’s New Improved […]
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Customer service is one of the most important elements of your business. It can be the difference between making and losing a sale, the difference between having repeat customers or not, and the difference between whether your brand is perceived favourably or not. With more people shopping online than ever before in 2021, customer service […]
The post 99 Essential Customer Service Statistics for 2021 appeared first on eDesk | Faster, smarter customer support software for eCommerce.
In the past year, eCommerce sales in the US have been up by 32.4% year-over-year, and this growth shows no sign of slowing down. In this rapidly growing industry, staying ahead of the latest eCommerce trends is the key to maintaining an edge over your competitors and attending the world’s leading eCommerce conferences is a […]
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