No matter what industry you're in today, it seems ChatGPT is going to have major implications for how you do business—and the eCommerce space is no different. In fact you may be reading this blog with one question on your mind, “Will ChatGPT replace humans in customer service?” The short answer is, no. Using ChatGPT […]
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If there’s one thing that eCommerce offers in abundance, it’s flexibility. Unlike traditional brick-and-mortar stores, if your eCommerce strategy is failing or your products go out of fashion, changing them isn’t a huge deal. You don’t have to redecorate a building or move your premises. Advantages like this are what’s led to eCommerce sales accounting […]
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Having a high product ranking on Amazon is a great way to increase your sales, as more potential customers will find your products when searching the site. To rank successfully on Amazon, it's important for sellers to understand how Amazon's search algorithm (called A9) works. This post will cover: Amazon's Product Search Algorithm (A9) Core
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Do you ever think promoting your online store feels more like a chase than a marketing initiative? You’re not alone. In fact, marketers believe that generating traffic and leads will be their biggest marketing challenge in 2023, with “hiring top talent” following close behind. The solution? Every online store needs a solid marketing strategy arsenal […]
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Do you have an Amazon pricing strategy? As an Amazon seller, you probably know that each product can have many sellers. However, how do some sellers manage to capture the Buy Box, while others get side-tracked to the list at the bottom? While Amazon has never openly claimed that pricing is a determinant of whether
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Amazon is an incredibly competitive marketplace, and it can often be hard to get your products to stand out from the competition and increase sales. There are many ways to boost sales, from getting a good repricing strategy in place to optimizing your listings for visibility in organic search, getting more positive reviews, and improving
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Does your business have value? We’re talking profit, growth, and reputation. All of these things contribute to the value of your business, but there are still questions to be asked – namely, how can you numerically value your eCommerce business, and why do it? Consulting professionals, preparing what you'll need, and doing your research can […]
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2022 has been a great year for sellers on Amazon with sales continuing to increase year-on-year. It’s not all been great news for all third-party sellers though with an increasing number of Amazon accounts being hit with the dreaded Amazon account suspension. For many sellers, an Amazon suspension is a major risk to their income
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Any eCommerce store owner knows that owning an online store comes with challenges. There's the issue of how to provide excellent customer service, how to design a store with little to no design experience, and where to market your store. But arguably the most difficult aspect of running an eCommerce business? Fulfilling orders. Enter: dropshipping. […]
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Watching customer service videos is a great way to grow your knowledge, be inspired and find tips to share with your support team. Ranging from two minutes to twenty minutes, here are 14 inspirational customer service videos to inspire you and your team.
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There's nothing more frustrating than having a high cart abandonment rate and not knowing what the problem is, let alone how to fix it. The reality is that if your potential customers are abandoning their carts, you could be losing thousands of dollars per month. Thankfully, it's easy enough to address the potential causes of […]
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Customer support is an integral part of selling online. Find out how to improve your customer support and sell more in seven simple steps.
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To be successful long-term on the marketplace you need great Amazon selling tools to excel in many different elements including price, feedback, finance, shipping, tax, payments, listing, sourcing, advertising and customer service. With that in mind, here's a list of the best Amazon seller tools to help you become the next Amazon success story. 22
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Vacations used to be really simple when you were still in the corporate world. You’d put in for some time off, enjoy yourself guilt-free, and come back to a mountain of emails. But with selling on Amazon, treating yourself to a vacation isn’t as cut-and-dry as it used to be. You’re now in charge of […]
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Klaviyo is a popular platform for email marketing and automation. Few would fail to find value in this clever and intuitive software, though that doesn’t ... Read more
Today’s customers have a number of different ways through which they can contact your business for help and questions, such as phone, email, live chat and social media. For any high-growth business, having a strategy to deal with these different customer communication channels is the cornerstone of any omnichannel customer service programme. But, with so […]
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To increase Amazon sales, you need to learn all the best tricks and tips. Check out these 14 ways to increase Amazon sales to get ahead of the competition.
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