Choosing an ecommerce platform for your business can be tricky. There’s so much choice out there and comparing features such as templates, looking at benefits and pricing can be overwhelming. Two of the big names in the ecommerce arena are BigCommerce and Shopify. Both are browser-based (no software) website builders that enable you to sell physical […]
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Online reviews have never been more prevalent than they are today. Just take one look at the popularity of review websites such as TripAdvisor, Amazon and Which?, and you’ll see that their influence is immense. There’s no denying that online reviews are an important part of the modern customer journey. Naturally, every business wants good […]
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The roaring success of Amazon and other eCommerce businesses, coupled with rising internet access globally, has been an inspiration to many online entrepreneurs. The increasing shift to online shopping has attracted much attention and changed the business landscape as we know it. New online stores are opening daily, and most offline businesses have an eCommerce […]
Customer experience is one of the most important factors in the success of a business. This is because offering a good customer experience leads to increased customer loyalty, redacted churn, and an increase in profits. In fact, research has shown that 86% of customers are willing to pay more for a better experience. That’s why […]
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Jeff Bezos must be spinning in his chair, knowing that over 30% of the world’s population is on Amazon. That’s mind-blowing, right? Well, it’s true. As of June 2021, 2.45 billion people visit the #1 ecommerce website every month. With this constant traffic flow, it makes sense that many retailers are eager to become Amazon …
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Fulfillment By Amazon (FBA) enables ecommerce retailers to store their products in Amazon warehouses — regardless of whether they actually sell on Amazon — and lets Amazon handle the packing and shipping of those products. In addition to offering fast fulfillment, FBA also provides customer service for retailers, as well as certain marketing advantages, such …
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In customer service, nothing beats a personal connection. That said, there are some customer service tasks that can now be automated using new artificial intelligence technologies, in the form of chatbots. In fact, if you’ve ever used chat-based customer service, it’s likely it was with a chatbot – a software application that allows your customers […]
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The journey of a 21st century online shopper from their initial research to viewing and then purchasing a product is complex and difficult to predict. Before making a purchase, a consumer is likely to zig-zag across multiple shopping channels and platforms – from Amazon to eBay, via eCommerce stores and Facebook, using a desktop computer, […]
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With a focus on the future and a nod to the past, last week’s IRX Engage Summit was a gift for multichannel sellers. The live agenda sessions were a great watch and they’re now available on-demand. To give you a taste of what you might have missed, here are the highlights from our session: Accelerated […]
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“The customer is always right” is an old customer service adage we’ve all heard countless times. It can come across as a bit of a cliché, but it means a lot more than just observing basic customer service principles. It reminds us that customers are the lifeblood of every business; that is, without customers, you […]
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If you’re a customer support professional, your number one priority is providing an excellent customer experience. But even if you think you’re winning at customer experience, it’s essential to put some formalised key performance indicators in place (KPIs) so that your evidence isn’t just anecdotal. Using the right customer experience metrics will provide the insight […]
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One of the greatest challenges a growing merchant must face is warehousing inventory. After a certain point, they’ll outgrow their garage or basement and will have to find a location to store their items. The cost of real estate can quickly add up. On top of that, warehouse logistics (picking, packing, and shipping) is a …
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IRX Engage Summit (5-9th July 2021) will bring the most relevant, current and valuable insight into the technologies to help your online brand grow. Have you registered for this free-to-attend event yet? Packed with live and on-demand panel discussions and practical workshops, the digital event has something for everyone. With big-name speakers from our partner […]
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When it comes to customer service platforms, Zendesk and Freshdesk are some of the most well-known helpdesk solutions on the market. Both have credible reputations for a good reason – their solutions are powerful and offer many benefits for businesses looking to seamlessly run their customer service operation. Both platforms offer a comprehensive suite of […]
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